Terms of Service

Last updated: 5/5/2026

Draft for review. These Terms are a working draft pending review by qualified legal counsel. They will be updated to their final form before any production sign-ups outside the closed beta.

1. Agreement

These Terms of Service (“Terms”) form a binding contract between you (“you”, “your” or “Customer”) and HazWTrack (“HazWTrack”, “we”, “us” or “our”). By creating an account, signing into the platform or using any part of the service, you agree to these Terms and to our Privacy Policy. If you are using HazWTrack on behalf of an organisation, you represent that you have authority to bind that organisation, and references to “you” include the organisation.

If you do not agree with any part of these Terms, do not use the service.

2. The service

HazWTrack is a Software-as-a-Service tool that helps Indian organisations manage hazardous-waste compliance under the Hazardous and Other Wastes (Management and Transboundary Movement) Rules, 2016 (“HW Rules 2016”). Features include waste record-keeping, manifest creation, storage tracking, regulatory form generation (Forms 1, 3, 4, 10 and others), authorisation expiry alerts, and an audit trail.

HazWTrack provides software tools only. The accuracy, completeness, validity and timely submission of any record, manifest, return or filing remain entirely your responsibility. See Section 8.

3. Eligibility and accounts

• You must be at least 18 years old and acting in a professional capacity for an organisation that is lawfully engaged in handling hazardous waste in India.
• You must provide accurate, current and complete information when creating an account and keep it up to date.
• You are responsible for all activity under your account, including actions of users you invite. Keep your password confidential. Notify us immediately of any unauthorised access.
• We may refuse, suspend or terminate any account at our discretion, including (without limitation) where we suspect fraud, misuse or breach of these Terms.

4. Free trial

• New organisations may use HazWTrack on a free trial of the “Starter” tier for 7 calendar days from account creation.
• No payment information is required to start the trial.
• When the trial expires, your account becomes read-only: you may continue to view existing data and download Form 4 generated from already-submitted records, but you may not create new manifests, waste records, storage logs or facilities until you upgrade to a paid plan.
• The trial may be modified or withdrawn at any time at our sole discretion.

5. Subscriptions, billing and taxes

• Paid plans are billed annually in advance in Indian Rupees (INR). Pricing for each plan is shown on our pricing page and may be updated from time to time.
• All fees are exclusive of applicable Goods and Services Tax (GST), which will be charged at the rate prevailing on the invoice date. Where required, you will provide a valid GSTIN to enable B2B GST invoicing.
• Payments are processed by our payment partner Razorpay. By providing payment information you authorise us (and Razorpay) to charge the applicable fees and taxes to your selected payment instrument.
• Subscriptions renew automatically at the end of each term unless cancelled before the renewal date. Cancellation takes effect at the end of the then-current term.
• If a payment fails, we may attempt to retry the charge for up to ten (10) days. If payment is still not received, your account will be downgraded to read-only.

6. NO REFUNDS POLICY

All subscription fees are non-refundable. Once paid, whether for a full annual term or any add-on, fees will not be refunded in whole or in part for any reason, including (without limitation):

• cancellation by you before the end of the term;
• non-use, partial use or unused portion of the subscription;
• features that are deprecated, modified or removed during the term, provided we offer reasonable substitutes or notice;
• service interruptions, downtime or maintenance windows;
• changes to law or regulation that affect your need for the service;
• account suspension or termination by us for breach of these Terms.

You acknowledge and accept this no-refund policy in consideration of the discounted annual pricing offered by HazWTrack. If you are dissatisfied during the free trial, do not upgrade — that is the intended evaluation window. By upgrading to a paid plan, you confirm that you have evaluated the service during the trial and that you waive any right to a refund.

The only exception to this policy is a refund mandated by a court of competent jurisdiction in India or by an order of the Reserve Bank of India / payment-network rules in respect of a verified unauthorised transaction.

7. Acceptable use

You agree not to:

• use the service for any unlawful purpose, including filing false or misleading regulatory records;
• attempt to gain unauthorised access to other organisations' data or to our systems;
• reverse engineer, decompile or extract the source code of the service except as expressly permitted by law;
• use the service to send spam, malware or any harmful content;
• resell, sublicense or otherwise exploit the service in a way not authorised by these Terms;
• scrape, crawl or harvest data from the platform other than data you have lawfully entered or that has been lawfully shared with you.

8. Customer responsibility for regulatory compliance

You remain solely and exclusively responsible for:

• obtaining and maintaining all authorisations, consents, and permits required under HW Rules 2016 and any other applicable law;
• the accuracy, completeness and lawful basis of every record, manifest, return or filing generated, exported or submitted using the service;
• timely submission to State Pollution Control Boards, the Central Pollution Control Board and any other competent authority;
• retention of physical copies, signatures, attachments and supporting documentation as required by law;
• responding to regulator inspections, audits, queries, show-cause notices and orders.

HazWTrack does not give legal, regulatory, accounting or tax advice. The forms and outputs generated by the platform are tools to assist your compliance work; they are not legal opinions. Before signing or submitting any document generated by HazWTrack, you must independently review it for accuracy and legal sufficiency.

9. Customer data

• As between you and us, you own all data you submit to the service.
• You grant us a limited, non-exclusive, royalty-free, worldwide licence to host, process, display and transmit your data solely as necessary to provide the service, support it, secure it and comply with law.
• We do not use your customer data to train any third-party AI models.
• For data export, deletion and retention, see our Privacy Policy.

10. Intellectual property

The service, including all software, designs, logos, marks, content, documentation and the “HazWTrack” name, is owned by us and our licensors. We grant you only a limited, non-exclusive, non-transferable right to access and use the service in accordance with these Terms. All rights not expressly granted are reserved.

11. Confidentiality

Each party agrees to keep confidential any non-public information identified as confidential or that a reasonable person would understand to be confidential, and to use it only for purposes of these Terms. This obligation does not apply to information that is publicly available, independently developed without reference to the discloser's information, or required to be disclosed by law.

12. NO WARRANTIES — “AS-IS” service

To the maximum extent permitted by law, the service is provided on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind, whether express, implied, statutory or otherwise.

We expressly disclaim all warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, regulatory sufficiency, uninterrupted operation, error-free performance, and compatibility with any specific browser, device or system.

We do not warrant that the service will meet your requirements, that the outputs will be accepted by any regulator, or that any specific compliance outcome will be achieved.

13. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, HazWTrack, its directors, officers, employees, agents, affiliates and licensors shall not be liable to you or to any third party for any:

• indirect, incidental, special, consequential, exemplary or punitive damages;
• loss of profits, revenue, business, goodwill, opportunity, or anticipated savings;
• loss, corruption or unavailability of data;
• regulatory fines, penalties, show-cause proceedings, prosecution costs or compounding fees;
• environmental harm, third-party claims, or reputational damage;
• damages arising from any inaccuracy, omission, delay or error in any record, manifest, form, alert or output generated by the service;
• any loss arising out of your reliance on the service for legal, regulatory or commercial decisions.

Our total aggregate liability arising out of or relating to these Terms or the service, whether in contract, tort (including negligence), strict liability or otherwise, shall not exceed the lesser of (a) the fees actually paid by you to us during the three (3) months immediately preceding the event giving rise to the liability, or (b) ₹10,000 (Indian Rupees Ten Thousand only).

These limitations apply even if any remedy fails of its essential purpose and even if we have been advised of the possibility of such damages. Some of the limitations may not apply where prohibited by applicable law; in such cases, our liability will be limited to the maximum extent permitted by law.

You acknowledge that the fees charged for the service have been set in reliance on these limitations of liability and that without them the fees would be substantially higher.

14. Indemnification

You agree to defend, indemnify and hold harmless HazWTrack, its directors, officers, employees, agents, affiliates and licensors from and against any and all claims, demands, suits, proceedings, damages, losses, liabilities, costs and expenses (including reasonable attorneys' fees) arising out of or related to:

• your use of, or misuse of, the service;
• your breach of these Terms or any applicable law (including HW Rules 2016 and the DPDP Act);
• any data, content or material you submit to or generate using the service, including its accuracy, lawfulness and consequences;
• any regulatory action, penalty, order or third-party claim against you or your organisation arising from your hazardous-waste operations or filings;
• infringement of any intellectual property or privacy right by your data or activities.

15. Suspension and termination

• By you: you may cancel your subscription at any time from the dashboard. Cancellation takes effect at the end of the current term. No refunds will be issued (see Section 6).
• By us: we may suspend or terminate your account immediately, without notice, if you breach these Terms, fail to pay fees, or use the service in a way that creates risk for us, our other customers, or the public.
• Effect of termination: upon termination, your right to use the service ends. We will retain your data for export for 90 days after termination, after which it will be deleted, except where retention is required by law (e.g. statutory record-keeping under HW Rules 2016 or the Income-tax Act).
• Survival: Sections 6 (No Refunds), 8 (Customer Responsibility), 10 (Intellectual Property), 11 (Confidentiality), 12 (No Warranties), 13 (Limitation of Liability), 14 (Indemnification), 17 (Governing Law) and 18 (Disputes) survive termination.

16. Force majeure

Neither party shall be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including (but not limited to) acts of God, natural disasters, pandemics, war, civil unrest, terrorism, government action, internet or telecommunications failures, denial-of-service attacks, or third-party cloud-provider outages.

17. Governing law

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict-of-laws principles.

18. Disputes

Any dispute, controversy or claim arising out of or relating to these Terms or the service, including its existence, validity, interpretation, performance, breach or termination, shall first be attempted to be resolved amicably between the parties for a period of thirty (30) days. Failing amicable settlement, the dispute shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996 by a sole arbitrator appointed by us. The seat and venue of arbitration shall be Bengaluru, India. The language shall be English. The award shall be final and binding on the parties. Subject to the foregoing, the courts at Bengaluru shall have exclusive jurisdiction.

19. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified by email to account administrators and through an in-product banner at least fifteen (15) days before they take effect. Your continued use of the service after the effective date constitutes acceptance of the updated Terms.

20. Miscellaneous

• Entire agreement: these Terms, together with the Privacy Policy, constitute the entire agreement between you and us.
• Severability: if any provision is held unenforceable, the remainder will continue in full force.
• No waiver: failure to enforce any right is not a waiver of that right.
• Assignment: you may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition or sale of assets.
• Notices: notices to us must be sent to vivek@ecind.net. Notices to you may be sent to your registered email address.

21. Contact

General questions about these Terms: vivek@ecind.net
Billing questions: vivek@ecind.net